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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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Attributes

Part Number
9781576755822
Release Date
Aug 1, 2008
Authors
Barlow, Janelle, Moller, Claus
Edition
2nd
Genre
BUSINESS & ECONOMICS
Label
Berrett-Koehler Publishers
Content Languages
[object Object], [object Object], [object Object]
Number Of Items
1
Number Of Pages
304
Publication Date
2008-08-01
Publisher
Berrett-Koehler Publishers
Studio
Berrett-Koehler Publishers
Lang
en-US

Product Identifiers

AIDAlgopix unique identifier
AIDJXXWI1001
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Shipping Dimensions

Width
6.02 in.
Length
8.94 in.
Height
0.91 in.
Weight
15.2 oz.

Product Dimensions

Width
0.81 in.
Length
6.16 in.
Height
8.64 in.

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