Warranty
Our products are fully warranted to the original owner against defects in materials and workmanship for a limited time (within 120 days from the date of original purchase from an authorized dealer). The warranty applies ONLY to the original purchaser of the product. If a product fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. Manufacturer’s Defect (includes but is not limited to): Broken zippers, zippers that will not open or close properly, zipper pulls that are not attached Unsewn seams (seams that are not sewn together properly by the factory) Sliders on the strap not functioning or missing pins Missing parts Wear and Tear (includes but is not limited to): Scratches on the outside of the bag from dragging, rubbing, or normal everyday use Dirty spots or fading Strange smells, mildew and mold due to not cleaning promptly after use or spills Natural breakdown of materials Accidents Excessive zipper wear & damage due to overstuffing bags For warranty evaluation, your product must be shipped, at your expense, to us at: Obersee / Halmen, LLC Attn: Warranty Department 11812 Main St., Ste C104 Fredericksburg, VA 22408 USA
