First of all, online selling – as does common brick-and-mortar retail – requires good work in order to result profitable. Do not plan to “make fast money online” – rather spend time and thought in building a successful business. And remember, always acknowledge your mistakes along the way – they will help you reach your goals.
Secondly, target the right customers and provide them with qualitative customer service i.e. quickly react to feedback messages, be transparent and responsive. Always put yourself in the position of your customers – what would you want to know and how would you like to experience customer relationship?
Lastly, make sure you’re perceived as professional and trustworthy. What helps to achieve that is providing your customers with well designed product listings – create your own design if you’re familiar with html, work together with a graphic designer otherwise or make use of a listing optimization software tool. Adding to that, it’s essential to constantly optimise your listings: always keep listing new items, improve your current listings and track your competitors’ listings.
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