Q&A Pro

If my Amazon account has been suspended, how long until it’s unlocked?

Lilliam SchlottmannLilliam Schlottmann asked 4 weeks ago
1 Answers
Dani Avitz Staff answered 3 weeks ago

Amazon will suspend your account due to the following reasons:

  1. Low performance of your account which results in bad customer service
  2. Violation of any Amazon policy
  3. Selling a restricted product

If your account has been suspended, firstly you should thoroughly investigate through your Amazon account and look for any ASINs that show policy warnings. You can also find out the reason of your suspension by checking your Performance Notifications in the Seller Central.

If you then decide to appeal against your suspension, take into account that any missing information that Amazon investigators additionally have to request from you will delay your appeal procedure.

In addition, it’s essential to include a plan of action in your appeal, stating how the present situation will be resolved and the steps to take for you in order to avoid further Amazon policy violations in the future.

You can locate the “Appeal” button together with the suspension notice in the Performance Notification section within the Seller Central.

Then, it’s time to wait – How fast your Amazon account suspension will be resolved depends on the specific facts of your actual case and your cooperation to solve the situation i.e. providing information and being responsive.