Q&A Pro

How can I unlock my Amazon account?

Christine GibsonChristine Gibson asked 6 months ago
1 Answers
Dani Avitz Staff answered 6 months ago

If you sell on Amazon, you understand how important it is to keep your account in good standing. However, accidents do happen and Amazon accounts can become locked from time to time. Amazon accounts can be locked for a variety of reasons, including:

  • Authenticity complaints from customers
  • Copyright/patent infringement
  • Suspected account hacking
  • Violating policies or code of conduct
  • Review manipulation

Account locking can happen to both seller accounts and regular purchasing accounts. You will receive an email notifying you of why your account was locked. If the issue is simple like an invalid billing address, you can rectify the problem quickly. For more serious violations, you will need to contact Amazon directly to try and restore your account.

It’s also worth reading into Amazon’s Terms of Service and to understand how to open an Amazon store to help you avoid issues like this in the future.