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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

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Attributes

Part Number
illustrations
Release Date
Sep 1, 2015
Authors
Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
Edition
1
Formats
Illustrated
Genre
BUSINESS & ECONOMICS
Label
Berrett-Koehler Publishers
Content Languages
[object Object], [object Object], [object Object]
Number Of Items
1
Number Of Pages
288
Publication Date
2015-09-01
Publisher
Berrett-Koehler Publishers
Studio
Berrett-Koehler Publishers
Lang
en-US

Product Identifiers

AIDAlgopix unique identifier
AIDHCJ1J1001
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Shipping Dimensions

Width
6.57 in.
Length
9.13 in.
Height
1.11 in.
Weight
25.28 oz.

Product Dimensions

Width
0.99 in.
Length
6.38 in.
Height
9.56 in.

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